Wednesday, March 12, 2014

The young man, weighed down by luggage and despair, was a first-time flier on his way to a funeral in Detroit. His father’s.

He was unaware that most airlines no longer haul checked bags free, and he was short on money. So workers at Hartsfield-Jackson Atlanta International Airport did what they often do when passengers encounter a problem: They sent him to the chapel.

The Interfaith Airport Chaplaincy, in the atrium next to a steak-and-brew restaurant, offers more than a two-item menu of spiritual guidance and comfort. It is the concierge for the disconnected. Maj. Larry Cowper of the Salvation Army and the Rev. Donna Mote of the Episcopal Church lent the traveler a sympathetic ear. Then Ms. Mote accompanied him back to the check-in, pulled out the chaplaincy credit card and covered the fee.

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